Marcos Villarreal
4pl Customer Experience Manager @A.P. Moller - Maersk
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WORK HISTORY
4pl Customer Experience Manager @A.P. Moller - Maersk
The Woodlands, TX, US
Responsible for delivering Maersk’s value proposition through excellent customer service delivery. Leads the Client facing teams of the CSO (Customer Service office) which acts as the single point of contact for the customers and are focused on query resolution, escalation management, coordination with the Operations’ teams and booking management for the respective customer segments. This position also holds the primary responsibility for customer retention and for identifying cross sell/up sells opportunities to the customers. Engage directly with the Regional / Global Account and Program Managers for Large accounts and work closely with the program and implementation managers (who move the cargo and provide reporting), in order to optimize profitability of their customers.
EDUCATION
University of Houston
Communications
SKILLS
ABOUT MARCOS VILLARREAL
Experienced Supply Chain Manager with a demonstrated history of working in the import and…
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