Marcos Tasso
Gbs Operational Excellence @Baxter International Inc.
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WORK HISTORY
Gbs Operational Excellence @Baxter International Inc.
Chicago, IL, US
EDUCATION
Universidade Presbiteriana Mackenzie
Bachelor's degree, Law
The University of Chicago Booth School of Business
Master of Business Administration (MBA), Business Administration and Management, General
FGV - Fundação Getulio Vargas
Master of Business Administration (MBA), CEAG
Pontifícia Universidade Católica de São Paulo
Bachelor's degree, International Relations and Affairs
ABOUT MARCOS TASSO
I have over ten years of experience in global performance and process improvement, driving operational excellence and process innovation for Kraft Heinz, one of the world\'s leading food and beverage companies. As the head of GBS Management System and Process Excellence, I spearheaded the creation of an operational framework that facilitated seamless alignment of strategy with implementation, supporting the company\'s transformation journey towards scale and agility.I specialize in leveraging advanced methodologies such as Process Mining, Task Mining, and Robotic Process Automation (RPA) to optimize end-to-end processes, reduce costs, and enhance service delivery across all functions. I also led the global Management by Objectives (MBO) program, overseeing its design, communication, and execution, and defining the company\'s main objectives, key performance indicators (KPIs), and targets, cascading them to employees at all levels and monitoring results to drive performance excellence. Certified in Lean Six Sigma and a Professional Scrum Master, I\'m passionate about innovation and customer satisfaction, thriving in dynamic and collaborative environments.
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