Marcos Miranda
- Role
- Senior Manager at PwC
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Marcos Miranda
Marcos | Senior Manager | AI and GenAI Expert | Financial Services I\'m a Senior…
Experience
Senior Manager
Mar 2015 — Present
AI and GenAI Solutions for Consumer Banking | Strategic Leader -Pioneered AI and GenAI solutions for consumer banking, focusing on customer engagement, experience enhancement, and back-office efficiency-Utilized RPA, OCR, ML, and AI to reduce operational burdens and elevate customer satisfaction- Achieved substantial reductions in operational burdens while elevating customer experience. Regulatory Assessment | US Financial Institution | Investor Compliance -Conducted rigorous regulatory assessments for a major US financial institution-Ensured strict adherence to investor requirements, enhancing risk management and compliance. Acquisition Project Management | Japanese Bank Integration - Managed the seamless integration of a Japanese bank into a US financial institution- Successfully separated processes, personnel, assets, and technology, maximizing operational synergies. Intelligent Automation Leadership | Digital Transformation Expert - Led Intelligent Automation initiatives, implementing technologies like Process Mining, Workflow Orchestration, Intelligent Document Processing, RPA, ML, and AI- Fostered a culture of automation, significantly improving operational efficiency and effectiveness. RPA Program Setup and Center of Excellence | Financial Services - Established RPA programs and Center of Excellence for financial services institutions, including Mortgage Lenders and Credit Card companies- Designed scalable strategies and governance models, implementing best practices and standards. Data-Driven Management Dashboard | Internal Audit Enhancement - Designed and implemented a data-driven management dashboard- Transformed branch selection processes for Internal Audit at a major US Financial Institution, enhancing decision-making and risk management.
Skills
- Estrategia
- Ibm Iseries
- Market Research
- Procesos De Negocio
- Pronósticos
- E-Commerce
- Cambio Organizacional
- Windows
- Java
- C#
- Forecasting
- Estrategia Empresarial
- Comercio Electrónico
- Oracle
- Db2
- Liderazgo De Equipos
- Linux
- Unix
- Mysql
- Gestión De Proyectos
- Xml
- C++
- Siebel
- Dreamweaver
- Html
- Jsp
- Project Management
- Microsoft Sql Server
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