Marcos Martinez

About Marcos Martinez

Experienced Hardware Specialist with a demonstrated history of working in the information…

Experience

1. Global Customer Success Manager - Hardware Support Engineer

   Scanit Technologies, Inc

   Nov 2022 — Present · Fremont, CA, US

   As a Customer Success Manager & Hardware Support Engineer at Scanit Technologies, I work at the crossroads of AI, IoT, and agricultural science, ensuring that customers get maximum value from our cutting-edge sensor technology. We are revolutionizing smart farming by integrating machine learning and real-time edge computing into our next-generation IoT sensor systems.Customer Success & Training • Develop onboarding materials, product guides, and training videos for diverse crops. • Provide remote and on-site field support, assisting with connectivity and troubleshooting. • Analyze customer insights to improve product adoption and user experience.Hardware & AI-Driven Innovation • Support hardware engineering to optimize power efficiency, cost, and device reliability. • Work on AI and machine learning integration for on-device edge computing and faster disease detection. • Enhance IoT sensor reliability and scalability, working directly with R&D teams.Logistics & Manufacturing Strategy • Oversee supply chain and logistics, reducing costs on bulk shipments and materials. • Develop manufacturing test infrastructure and streamline factory deployment. • Implement self-service IT portals and internal Confluence documentation tools for company-wide efficiency.Scaling Growth & Market Expansion • Work cross-functionally with executives, hardware/software engineers, and IT teams to scale operations. • Drive market adoption strategies to position Scanit for global agricultural impact.I thrive in fast-moving, high-growth environments, where customer success, AI-driven innovation, and operational excellence come together to create solutions that change the way agriculture works.Let’s connect to discuss IoT, AI-powered ag-tech, and scaling startups for real-world impact!

Education

• De Anza College

  Computer Engineering, Psychology, Business Administration

  2000 — 2006

Skills

• Amazon Web Services (Aws)
• Permanent Placement
• Search
• Employment Law
• Employer Branding
• Resume Writing
• Interviewing
• Talent Acquisition
• IT Recruitment
• Taleo
• Temporary Staffing
• Payroll
• Analysis
• Microsoft Office
• Contract Recruitment
• Management
• Staffing Services
• Human Resources
• Recruiting
• Recruitment Advertising
• Interviews
• Ms Office
• Sourcing
• Onboarding
• Job Fairs
• Screening
• Hiring
• Staff Augmentation
• Linux System Administration
• Sales Operations
• Screening Resumes
• Google Apps
• Temporary Placement
• Windows 7
• Internet Recruiting
• Employee Relations
• Training
• Talent Management
• Cold Calling