Marcos Castares

About Marcos Castares

I am an IT Business Analyst at Fundamental Global, supporting Lake Norman Racquet & …

Experience

1. Information Technology Business Analyst

   Fundamental Global Inc

   Jul 2023 — Present · Charlotte, NC, US

   I serve as an IT Business Analyst at Fundamental Global, currently supporting one of its portfolio companies, Lake Norman Racquet & Social Club (LNRC). My role bridges technology, operations, and management to help scale the club’s growth and efficiency.System Implementation & Optimization – Led the rollout and optimization of CourtReserve, streamlining programming, memberships, and reservations for members and staff.Reporting & Analytics – Built financial and operational reporting systems to provide the admin team with visibility into revenue, transactions, and membership trends.IT Support & Operations – Provided day-to-day IT support, troubleshooting, and workflow improvements to enhance staff efficiency.Management & Growth Initiatives – Partnered with leadership to align technology and operations with business strategy, supporting new program launches, member engagement, and revenue tracking.Cross-Functional Leadership – Worked with executives, management, and staff to ensure that systems and processes bridge the gap between technology and organizational needs.Alongside my IT and business responsibilities, I contribute to club growth initiatives and stay connected to my passion for tennis as a former professional player and current coach. This combination of technology, operations, and sport has strengthened my leadership skills and ability to bring out the best in both teams and individuals