Marcos A. Garcia
Cio-director Customer Service & Vendor Relations @New Mexico State Personnel Office, Career Services Bureau
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WORK HISTORY
Cio-director Customer Service & Vendor Relations @New Mexico State Personnel Office, Career Services Bureau
My primary role as Enterprise Service Desk Manager is to develop, lead and motivate my team of help desk professionals to deliver excellent technical support with outstanding customer service, satisfaction and timeliness. This includes managing all procedures related to the identification, prioritization and resolution of end-user requests, as well as monitoring, tracking, and coordinating all Help Desk and Desktop functions. Also, contribute to incident resolution by giving remote, hands on support to end-users.
EDUCATION
Springer High School
High School Diploma
College of Santa Fe
Bachelor of Science (BS)
New Mexico Highlands University
Bachelor of Business Administration (B.B.A.)
Lindenwood University
Masters Business Administration
ABOUT MARCOS A. GARCIA
Accomplished Chief Information Officer with 30+ years of experience leading…
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