Marcos Diaz
Customer Success Manager | Locus Robotics
- Role
- Customer Success Manager at Locus Robotics
- Location
- Grand Rapids, MI, US
- LinkedIn followers
- 500 followers
About Marcos Diaz
With over seven years of experience in SaaS, specializing in supply chain optimization, reverse logistics, and ERP solutions, I excel in delivering high-value outcomes through strategic planning and the implementation of Customer Success playbooks. My solution-oriented mindset identifies implicit and explicit needs, translating them into actionable plans executed across the organization. This approach ensures a high return on investment and heightened customer satisfaction.Proficient in bridging the technical and business realms, I derive genuine satisfaction from fostering meaningful relationships and trust with customers.
Experience
Customer Success Manager
Oct 2025 — Present
Education
Grand Valley State University
Bachelor’s Degree, Computer Information Systems, Software Development, General Business
2017
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