Marco Rammairone
Human | Leadership, Strategy, Development, Operations, Process, Solutions | Omnichannel Contact Center | Legal Ops, Support Services & Tech | B2B & B2C | CX & UX | Performance Marketing | Lead & Demand Generation
- Role
- Director of Client Communications at Certum Legal Solutions
- Location
- Newark, NJ, US
- LinkedIn followers
- 500 followers
About Marco Rammairone
Experienced in Operations, Development & Process with a demonstrated history of working in marketing and client relations. Skilled in Operations Management, Omni Channel Contact Center Development and Customer Relationship Management (CRM). Strong business development professional with a Bachelor\'s Degree focused in Communication and Media Studies from Rutgers University-New Brunswick.
Experience
Director of Client Communications
Oct 2025 — Present · Newark, NJ, US
Education
Rutgers University
Bachelor's Degree, Organizational Communication
2000 — 2003
Skills
- Data Analysis
- Salesforce.com
- Operations Management
- Process Improvement Projects
- Marketing
- Call Center Development
- Training
- Staff Management
- Search Engine Marketing (Sem)
- Multi-Channel Marketing
- Outsourcing
- Online Marketing
- Operational Planning
- Recruiting
- Customer Service
- Strategy
- Dialer Management
- Business Development
- Telemarketing
- Account Management
- Analytical Skills
- Facility Development
- Operational Efficiency
- Lead Generation
- Customer Relationship Management (Crm)
- Leadership
- Microsoft Office
- Management
- Online Advertising
- Client Fulfillment
- Coaching
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