Marco Palma

General Manager - North America @Icr Evolution

Montreal, QC, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2017 — Present

General Manager - North America @Icr Evolution

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CA

In ICR evolution we have been developing innovative solutions for over 25 years in order to enhance the experience between organizations and their clients. Our main focus is to create easier, more efficient and more productive relationships.

EDUCATION

1992 — 1994

Universidad de San Pedro Sula

Industrial Engineering

1998 — 2002

Concordia University

Bachelor’s Degree, Computer Science and Information Systems

SKILLS

Professional ServicesTrainingNew Business DevelopmentSales ProcessSaasProject ManagementSoftware Project ManagementCrmCall Center ArchitectureHosted ServicesTeam ManagementTelephonyManagementLead GenerationSipTeam LeadershipSolution SellingProblem SolvingVoice Over Ip (Voip)VoipStrategic PartnershipsPre-SalesTelecommunicationsProduct DevelopmentCall CenterContact CentersIvrCloud ComputingOutsourcingCustomer ExperienceStrategySalesforce.comEnterprise SoftwareCtiNetworkingConsultingUnified CommunicationsDirect SalesCloud ApplicationsProduct Management

ABOUT MARCO PALMA

Passionate about my clients and their needs; loyal and devoted with a drive for growth and innovation.I have a strong history creating and managing teams and products with proven results in markets in Europe, South America, the Middle East, and APAC.

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