Marco Lupi
Service Delivery Manager @Nordcom
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WORK HISTORY
Service Delivery Manager @Nordcom
Milan, IT
Head of Service Desk Governance, managing a team for 49 FTE (operators and managers) supporting fleet management for users, asset, across 12 Hospitals, using key technologies.(as ServiceNow, Matrix42, AI IVR, etc.). Key responsabilities:• Supervising ITSM ServiceNow reporting, to ensure service coverage in line with SLA expectations and contracts. • Responsible and accountable for Service budget and revenues as well as Cost control reporting.• Resources Team building in order to manage stress and guarantee company goals
SKILLS
ABOUT MARCO LUPI
Senior Manager with extensive experience in ICT Department in multinational and Italian Organizations. Solidbackground as PMO, Business Unit Manager, System-Technical Director and Service Manager with a focus in implementing and rolling out complex projects especially in an international environment. Know-how in Transportation, Digital Payment, Automotive, Energy. Effective team builder with strong hands-on leadership (leading teams of 50 professionals), and big-data analysis high expertise.
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