Marco A. Hull

About Marco A. Hull

Experienced Executive Administrator with a demonstrated history of working in the hospital & health care industry. Skilled in Sales, Management, Recruiting, Social Media, and Training. Strong business development professional with experience in Human Services Delivery & Administration.

Experience

1. Financial Counselor

   Emory Healthcare

   Aug 2022 — Present · Atlanta, GA, US

   Responsible for administering, understanding, and communicating financial policies and financial screening process to patients, patient\'s families, and legal guardians in clinical specialty, and any surgery or radiology modality of the Emory Clinic, Inc, in order to secure maximum reimbursement through up front identification and collection of patient liabilities.Serve as a resource for staff and patients in need of making financial arrangements, account inquiries, account reconciliations including extensive auditing, act as a liaison between PFS and clinic operations to resolve customer inquiries related to billing and customer satisfaction in a timely matter.Process aspects of insurance eligibility and benefits verification with knowledge of Medicare, Medicaid and Third Party carriers and referrals and precertification procedures.Monitors in-house accounts to improve revenue and timely payment of claims.Complete cost estimates and follow guidelines associated with Emory\'s pre-payment process.Identify patients who require early financial counseling intervention and initiates or coordinate procedures with the supervisor and clinic managers for the outcome through written and verbal communication.Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by Emory Healthcare.Complete payment arrangements for unpaid balances not covered by third party insurance or those having no coverage and are considered self pay patients. Responsible for financially clearing patients prior to their visits by arranging payment options and sending secure links to the responsible party for payments; assist in the process after pre-registration and pre-certification reps in determining insurance eligibility and benefits that are applied to all hospital accounts.Provide excellent customer service to include compassion and empathy while focusing on account resolution and plans.

Education

• Gainesville State College

  A.S., Business Education/Sociology

  2007 — 2009

• University of North Georgia

  Bachelor of Arts (B.A.), Human Services Delivery & Administration

  2016 — 2018

• Georgia State University Perimeter College

  Business Administration, Computer Science & Business Administration

  2003 — 2005

• University of North Georgia

  Bachelor of Science (BS), Education/Teaching of Individuals in Early Childhood Special Education Programs

  2012 — 2014