Marco Fernandes

About Marco Fernandes

I am a transformational leader with 20+ years of experience helping organizations turn complexity into clarity and measurable outcomes, having delivered exceptional results across multiple industries, from Airlines to FinTech (financial technology), Manufacturing, Banking, Consumer Services and others.What sets me apart is the ability to connect the dots — between strategy and operations, people and process, technology and outcomes. My multi-industry career gives me a unique edge: I take insights gained in one environment and apply them in another, bringing fresh solutions to challenges that others may see as routine.Examples include redesigning crew operations to reduce disruptions by 10% and cut training time in half, standing up the infrastructure to divest employees across 26 countries in just five months, and integrating a manufacturing acquisition that expanded capacity by 20%.I deliver sustainable improvements in efficiency, quality, and scale — not just quick wins, but lasting transformations that help organizations grow, reduce cost, and elevate customer and employee experiences.Proven track record designing and delivering solutions for a variety of industries. Focused on Business Outcome through Customer Experience and Excellence in Delivery.Active in key positions in financial services, transportation, corporate services, education and product design and development. Responsible for product strategy, business architecture, project delivery and operations planning and management, among others.Managed co-located, distributed and hybrid, culturally diverse teams of analysts, developers, designers, testers and architects in agile, iterative and waterfall SDLCs.Specialties- value-driven delivery- design thinking- managing globally-placed teams- operations planning and management- organizational transformation- agile/ lean product management- business architecture- business strategy

Experience

1. Sr Director, Global HR Systems

   Worldpay

   Dec 2023 — Present · Cincinnati, OH, US

   Responsible for strategy and delivery of the technology that enables of the brightest minds in Fintech. From business integration, process engineering, and continuous improvement, through divestitures and M & As, my teams simplify the complex and make clarity out of ambiguity, delivering results and moving the business of our stakeholders forward! Key accomplishments:+ Hiring and assembling the entire HRIS team (12 Workday experts and business analysts) over a 12-week period;+ Divesting Worldpay from its parent company with a Workday implementation and 14 other HR technology systems and tools, in 4.5 months;+ Designing and implementing a complete HRIS delivery infrastructure, including Design and Delivery, Planning and Controls, and Platform Health & CX pillars to support and advance the operation of the new company;+ Creating and fostering team culture that ensures the highest customer satisfaction levels with stakeholder groups while maintaining zero attrition within the team.

Education

• Kent State University

  Post undergraduate studies, Aviation technology and management

  2001 — 2003

• Universidade Presbiteriana Mackenzie

  Bachelor of Arts (B.A.), Industrial Design and Visual Communication

  1995 — 1998