Marco Mendoza
Director, Global IT Service Support at Teleflex Incorporated
- Role
- Director, Global Service Support at Teleflex
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Marco Mendoza
Passionate IT Service Support Director with a proven track record in the dynamic Medical Device industry. Expert in IT Service Management, Communications, Contact Centers, and Business Relationship Management, consistently delivering top-tier results and fostering a collaborative, customer-focused environment. Adept at navigating complex challenges and driving technological innovation to support business growth and enhance user experience.
Experience
Director, Global Service Support
Apr 2025 — Present · Raleigh, NC, US
Lead the IT Desktop Support teams across the Americas region, providing comprehensive support to over 6,500 users across 28 Teleflex facilities and remote locations- Collaborate with Americas site leaders to identify unique regional IT needs and implement tailored solutions that align with the overall IT service delivery strategy- Drive initiatives to unify IT support across North and Latin America, leveraging best practices prioritizing customer satisfaction and promoting knowledge sharing among regional teams- Establish direct relationships with business leaders at manufacturing, commercial and distribution sites in the United States, Canada, and Latin America.
Education
Universidad Autónoma de Chihuahua
Bachelor's Degree, Information Technology
2001 — 2006
Skills
- Process Improvement
- Management
- Team Leadership
- Business Process Improvement
- Service Desk
- Help Desk Support
- Customer Service
- IT Management
- Call Centers
- IT Service Management
- Technical Support
- Incident Management
- Active Directory
- Windows Server
- Itil
- Communication
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