Marco Ambrosini
IT Service Manager @Avvale
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WORK HISTORY
IT Service Manager @Avvale
Milano, IT
EDUCATION
Università degli Studi di Milano
Laurea L in Scienze e Tecnologie Informatiche
ABOUT MARCO AMBROSINI
IT Operations Professional with over 20 years of experience in global IT organizations, progressively taking on responsibilities across Application Maintenance and DevOps teams. Proven track record in Service Delivery Management, leading both on-site and remote teams, while defining and monitoring KPIs and SLAs to drive continuous improvement and cost efficiency.Successfully managed AM vendor transitions and multiple service introductions during complex SAP S/4HANA, RISE, and upgrade projects, leveraging deep expertise in ITIL processes and Application Maintenance contract frameworks. Skilled in handling escalations and performing under pressure to meet business goals and ensure customer satisfaction.Extensive experience in designing and implementing IT processes, particularly in Demand Management and Release Management, with a strong focus on delivering business value through operational excellence.
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