Marco Zanini
Senior Head of Service @Biesse
Signup · Get unlimited contacts
WORK HISTORY
Senior Head of Service @Biesse
Daventry, GB
Led a team of 50 resources (engineers, planners, spare parts, technical support) the aftermarket department at Biesse, focusing on empowering customer service and developing service products offerings.• Managed budgets, built strong teams, and led strategy projects to enhance customer experience and drive revenues and profits.• Strengthened key account customer relationships and developed spare parts business to contribute to the company\'s growth.
EDUCATION
Saïd Business School, University of Oxford
Oxford Programme on Negotiaton, Business Administration and Management, General
Università degli Studi di Perugia
Laurea, Engineering/Industrial Management
MIP Politecnico di Milano
Global Executive Master in Operations and Supply Chain
ABOUT MARCO ZANINI
With over six years of experience at Biesse, I led the aftermarket department, managing a team of 50 professionals across engineering, planning, spare parts, and technical support functions. My work focuses on enhancing customer service delivery, developing service product offerings, and implementing impactful strategies to drive revenue and profitability. I am passionate about solving the \'Knowledge Gap\' in manufacturing and field services—specifically how we can use AI to capture \'tribal knowledge\' from retiring experts to drive after-sales revenue and reduce downtime. I believe the future of field service lies in turning data into a strategic asset for OEMs.\"
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.