Marco Viera

About Marco Viera

Forward-thinking and enthusiastic leader eager to contribute to team success through hard…

Experience

1. Area Manager Network Engineering & Operations

   Verizon

   Jul 2022 — Present

   Lead a diverse workforce that delivers advanced data and communication services to business and residential customers in a demanding, fast-paced environment. Overseen approximately 150+ employees spanning across large geography responsible for performing different field operation functions such as construction, service delivery, installation, and maintenance of both the Core and FiOS network and future technologies. Coaching and mentoring toward performance and customer excellence while supporting and maintaining the outside plant infrastructure of the territory. Handle a sizeable technical scope, delivering operational compliance, monitoring expenses and managing financial objectives, leading and executing corporate initiatives, scaling team performance, responding to customer issues, and handling the internal partner /social system for optimal support of the business (Network Engineering, Customer Operations, and Marketing). Establishing policies and procedures balanced against customer needs and overall business priorities. Balance workload with an available workforce to deliver business objectives through innovation, flexibility, and creativity. Respond to out-of-hours emergencies such as service outages involving digital and analog service, telephone plant damage, cable damage, and restoration.

Education

• Strayer University

  Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services

• Syracuse University

  Bachelor of Science - BS, Dual BS, Business Management & Information Technology

  2009 — 2020