Marco V.

WORK HISTORY

EDUCATION

SKILLS

ABOUT MARCO V.

Most customer success leaders talk about retention. I have two consecutive years of data to back it up — 100% in 2023, 99.2% in 2024 — across a global enterprise cybersecurity portfolio at Rapid7.I\'ve spent 20 years in enterprise technology, including 14 at CA Technologies (now Broadcom), where I led global customer care for one of the largest enterprise software companies in the world. That foundation — deep technical credibility, executive relationship management, navigating org complexity — is what I bring into every CS leadership role.What I actually do as a CS leader: Build the infrastructure — health models, playbooks, success plan frameworks — that turns retention from a hope into a system. Own executive relationships at the CISO and VP level, connecting security outcomes to business value in language that lands. Develop CS teams that perform, not just execute — aligning individual KPIs to company revenue goals and giving reps a clear path to impact. Operate across the full LATAM market, fluent in English and Spanish, with experience managing enterprise accounts across the Americas.I\'ve built CS functions from zero. I\'ve led teams through acquisition, hyper growth, and market expansion. And I\'ve done it specifically in complex enterprise SaaS — the environments where the stakes are highest and the margin for error is lowest.If you\'re building or scaling a CS org inside a cybersecurity company and need a leader who has already done it — let\'s talk.