Marco Ruppenthal
Service Director Field Service Europe @Repligen Corporation
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WORK HISTORY
Service Director Field Service Europe @Repligen Corporation
As Service Director Field Service Europe, I lead the development and expansion of our European Field Service organization, aligning operational execution with strategic business growth in one of the most dynamic segments of the bioprocessing industry.Key Responsibilities:Strategic Leadership: Defined and executed a pan-European service strategy aligned with global objectives; contributed to business development through new service models and scalable structures.Team Building: Built and structured a high-performing, multicultural team across multiple regions, including Field Service Engineers, team leads, and customer support.Operational Excellence: Implemented lean and efficient processes for service delivery, capacity planning, and performance tracking—ensuring quality, compliance, and safety.Customer Focus: Elevated service experience by introducing standardized service levels, proactive support models, and customer satisfaction measures.Cross-functional Collaboration: Worked closely with product management, sales, engineering, and customer success teams to ensure service readiness for new product introductions (NPIs).Financial Accountability: Owned service budgeting and regional P&L targets; introduced KPI-driven decision-making for resource and investment planning.
EDUCATION
Bonn-Rhein-Sieg University of Applied Sciences
Dipl. -Ing. (FH)
ABOUT MARCO RUPPENTHAL
As an analytical and accomplished professional, I possess a result-oriented drive with in-depth experience in industry for about 15 years. My expertise includes possessing inquisitive capability to revamp and lead European services sector, designing and launching outstanding products on various platforms, as well as formulating robust service delivery initiatives. I excel at developing innovative solutions for business challenges, resulting in substantial improvements in cost savings, efficiency, and customer satisfaction.I am skilled in inspiring, empowering, building and leading cross functional teams to achieve their own personal and organizational success, as well as closely managing performance outcomes. A firm believer in building solid, trusting relationships with business partners and customers, I encourage broader thinking and faster attainment of common goals. I am an excellent communicator and empathetic leader with a positive attitude which enables the promotion of achievement culture through high levels of engagement and team motivation across all levels of employment. I establish and direct the vision of a corporate business, expertly tailoring the direction of the company to meet fiscal expectations and more.I appreciate environments and roles in which I can deliver results and drive company growth through my in-depth industry knowledge. If you are looking for a driven professional who is able to expand the value of your company, then please do not hesitate to connect with me.
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