Marco Pizzocaro
Italy Recruitment and HR Operations Team Lead @Just Eat Takeaway.com
Signup · Get unlimited contacts
WORK HISTORY
Italy Recruitment and HR Operations Team Lead @Just Eat Takeaway.com
Milano, IT
The Team Lead for HR Operations (HROps) and Recruitment Operations (RecOps) at JustEatTakeaway.com plays a crucial role in managing and optimizing key HR and recruitment processes to ensure a seamless employee and candidate experience. This position requires a balance of operational efficiency, team leadership, process improvement, and stakeholder collaboration within a fast-paced, multinational environment.HR Operations (HROps)-HR Process Management: Oversee and optimize HR administrative processes such as employee onboarding, offboarding, payroll coordination, and contract management-Compliance & Policies: Ensure adherence to labor laws, internal policies, and industry best practices across multiple markets-HR Systems & Data Accuracy: Manage HRIS (Human Resources Information System), ensuring data integrity, reporting accuracy, and process automation-Employee (Courier) Support: Serve as a point of escalation for HR-related inquiries, providing guidance and resolving issues efficiently-Collaboration with HRBPs: Work closely with HR Business Partners to ensure smooth execution of company-wide HR initiatives.Recruitment Operations (RecOps)-Talent Acquisition Support: Ensure the efficiency of recruitment processes, including job postings, interview scheduling, and candidate tracking-ATS Management: Oversee the Applicant Tracking System (ATS), ensuring seamless hiring workflows and candidate data management-Reporting & Analytics: Provide data-driven insights on hiring performance, time-to-fill metrics, and recruiter efficiency-Process Improvement: Continuously refine and improve recruitment processes, enhancing the candidate and hiring manager experience-Stakeholder Coordination: Liaise with recruiters, hiring managers, and external partners to align hiring needs with business priorities- From February 2025 supporting the operations also in Bulgaria acting as TL Recruitment Operation
EDUCATION
MIB Trieste School of Management
Master of Business Administration (MBA), Emerging Markets, HR, Marketing and Product Development
Libera Università Vita-Salute San Raffaele
Bachelor of Science in Philosophy of Mind, Person, City and History., Filosofia della Prassi - Filosofia della Mente, della Persona, della Città e della Storia
SKILLS
ABOUT MARCO PIZZOCARO
Experienced Operations and HR leader with over 10 years of experience in Operations Management, HR Operations, and Recruitment, with a proven track record in managing complex projects, large teams, and national and international stakeholders. Industry Experience: Food Delivery & Tech, Luxury Hospitality, F&B ManagementMy professional journey spans from luxury hospitality (Four Seasons Hotels and Resorts, Ostello Bello S.p.a) to food delivery and tech (Just Eat Takeaway.com), where I have consolidated cross-functional expertise in operational management, process optimization, and human resources leadership.Operations Management Expertise- Launch and scaling of multi-city delivery operations across Italy, overseeing up to 280 riders and coordinators- Strategic analysis and planning: KPI definition, performance monitoring, logistics optimization, and budget management- Creation and implementation of operational procedures: process standardization, automation, and continuous efficiency improvement- Full F&B operations management in luxury hospitality: purchasing, inventory management, cost control, margin improvement (+25% on beverages)HR Operations & Recruitment Leadership- End-to-end HR Operations: onboarding/offboarding, payroll coordination, contract management, labor law compliance- HRIS and ATS oversight: data integrity, reporting, automation, and system optimization- Recruitment Operations: high-volume hiring, team management, time-to-fill optimization, candidate experience enhancementCore Competencies- Data-driven approach: continuous monitoring of operational and HR metrics, trend identification, and corrective action implementation- Strategic planning and budgeting: business plan development, forecasting, and P&L management- Process improvement: workflow standardization, documentation, and best practice implementation- Stakeholder management: effective collaboration with national and international partners, HR Business Partners, senior management, and cross-functional teams- Team leadership: management, coaching, and development of large teams (280+ people) in high- pressure operational environments- Problem-solving: escalation management and resolution of critical operational and HR issuesMBA from MIB Trieste School of Management (HR, Marketing, Emerging Markets). BSc in Philosophy of Mind from Università Vita-Salute San Raffaele (108/110).
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.