Marco Pezzuto

About Marco Pezzuto

I’m a telecommunications executive with 25+ years leading high-performing teams across customer service, mobile operations, sales and marketing. I build accountable, energized cultures that improve performance and customer experience.My leadership style is hands-on, data-driven, and people-first: align on outcomes, enable teams with clarity and tools, and execute with urgency. I’m passionate about developing talent, simplifying processes, and delivering experiences that exceed customer expectations.If you’re focused on elevating CX, reducing cost-to-serve, and building winning teams, let’s connect.Core strengths:Customer Service Operations LeadershipCulture Building; Engagement; Change Leadership; ReorganizationsWorkforce Management; Analytics and Reporting; FCR/Contact Rate ReductionTraining Design; Coaching Systems; Program DevelopmentRecruiting and Retention; Compensation and IncentivesProduct Launches; Go-to-Market; Retail PartnershipsBudget Planning; Vendor Management; Multi-site Operations

Experience

1. Vice President Customer Service

   Spectrum

   Dec 2020 — Present · Rochester, NY, US

Education

• State University of New York at Plattsburgh

  BA, Communications

  1996 — 2000

• Mohonasen

  Regents

  1992 — 1996

Skills

• Customer Service Management
• Account Management
• Broadband
• Salesforce.com
• B2b
• Direct Marketing
• Marketing Communications
• Management
• Product Marketing
• Wireless
• P&L Management
• Team Leadership
• Marketing
• Voip
• Sales
• Online Marketing
• Customer Satisfaction
• Leadership
• Strategic Partnerships
• Strategic Planning
• Mobile Devices
• Sales Operations
• Customer Retention
• Crm
• Customer Service
• Sales Management
• Digital Media
• Telecommunications
• Product Development
• Solution Selling
• Cable Television
• Brand Management
• Cross-Functional Team Leadership
• Marketing Strategy
• Budgets
• Direct Sales
• Sales Process
• Product Management
• Marketing Management
• New Product Implementations