Marco Milan
Assistant Manager @Pizza Pilgrims
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WORK HISTORY
Assistant Manager @Pizza Pilgrims
Setting sales, turnover or profit targets;Providing training opportunities or development proggrams for the staff;Implementing action plans that lead to change or improvement;Communicating with guests on regular basis;Ensuring quality control of products and customer service;Preparing and reviewing standard procedural documents for daily operations;Supervising staff performance across all levels;Reviewing periodic reports and adjusting operations to better meet company goals;Attending meeting as P&L and Operational meeting;Ensuring GP and COL meet the AOP;Recruiting, training and helping staff reach their professional development goals;Briefing the team on new initiatives, changes of targets and company news.
ABOUT MARCO MILAN
In all the places where I used to work I tried at first to see and understand how they work and what were the goals that employees and managers want to achieve and when I’m confident with that I think about the possibilities to make them what they want to be. In one of my latest job the menù was stuck and the people were not happy, the restaurant received a lot of negative feedback from the customers for this reason and the employees were tired and their passion was lacking, after have seen all this with the senior staff in the kitchen and the managers from the FOH we start building a new menù, seasonal and in line with the concept of the restaurant we even introduced weekly training and competition for the staff to give them a little push to make a difference, to improve their skills and to wake up the passion, which was sleeping.
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