Marco Magsajo
Cloud Telephony Solutions for Contact Centers
- Role
- Technical Support Engineer at Mycallcloud
- Location
- Henderson, CO, US
- LinkedIn followers
- 500 followers
About Marco Magsajo
I began my career in 2005 as a Consumer/Small Business Support Analyst for Qwest Communications at Sykes Asia Inc, where I troubleshot DSL connectivity issues. My role involved remote access to DSLAMs, modem/router configuration, and OS-level network troubleshooting.In 2007, I joined AT & T Managed Services (AT & T GCSC) as a NOC Engineer. I specialised in Frame-Relay/MPLS and enterprise routing/switching under Cisco technologies, with additional Avaya training and troubleshooting experience. I worked on LAN/WAN connectivity, resolving real-time circuit outages (T1, T3, OCx, MLAN) either remotely or by coordinating on-site dispatches.From 2011 to 2015, I served as a Support Engineer at Noble Systems Contact Center Solutions. I provided end-to-end support for telephony and dialer platforms, managing Linux database servers (Informix, PostgreSQL), IIS-based and Apache web servers, and both traditional and Asterisk-based PBXs. Our team deployed and supported Noble’s contact centre solutions across cloud and on-premises environments.Currently, I work as a Support Engineer for MyCallCloud, focusing on cloud telephony solutions. My responsibilities include server implementations, IVR setup, phone number provisioning, Asterisk PBX support, database administration, and client training.In addition to my telephony background, I’ve recently expanded my technical skills into PHP coding for VICIdial functionalities and agent scripting, advanced shell scripting, and VICIdial non-agent API integrations. I also handle database maintenance and custom changes on MySQL servers based on client requirements.
Experience
Technical Support Engineer
Feb 2018 — Present · US
Point of contact for remote customer supportProactive monitoring and maintenance of Linux based cloud based dialers Server Implementation and Client training on Mycallcloud Dialers Database maintenance upon clients requestDID provisioning and IVR implementation Database/Telephony/Software EngineeringHTML PHP based agent script codingShell Scripting MySQL Database administrationAsterisk PBX (cloud based telephony dialplan coding and the like) Linux ServersDialer Technologies IVRVMware ViciDialApache Web ServerNagios plugin implementationsSMS implementation on vicidial serversPFSense and Native Linux IPtables basic firewall administrationCisco Catalyst switching (occasional only)
Education
Central Colleges of the Philippines
Computer Science, Computer Science
1996 — 2001
RESPSCI
High School
1991 — 1996
Pasig Catholic College
Elementary/High School , Elementary/High School
1985 — 1991
Informatics International College
Professional Certification , Information Technology, Information Technology
2003 — 2004
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