Marco Leao
Technical Support Specialist @Mitchell Plastics
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WORK HISTORY
Technical Support Specialist @Mitchell Plastics
Provide Tier 1 and Tier 2 technical support to end users in Windows and macOS environments • Support laptops, desktops, printers, docking stations, AV devices, and enterprise applications • Troubleshoot hardware, software, operating system, and network connectivity issues • Manage user accounts, permissions, and access through Active Directory • Support email systems, Office 365 services, and collaboration tools • Assist with system upgrades, workstation deployments, and application rollouts • Document incidents, resolutions, and procedures to support knowledge sharing • Provide end-user training and technical guidance to improve productivity
EDUCATION
Conestoga College
Master's Degree, Finance, General
Conestoga College
Diploma of Education, Finance, General
BusyQA
Front-End Web Development
UniFacid Wyden
Bachelor's Degree, Computational Science
ABOUT MARCO LEAO
As a Bilingual IT Specialist, I bring a wealth of competencies to the table, marked by adaptability, an unwavering commitment to learning, and a profound aptitude for analytical thinking, communication, and problem-solving. My extensive technical experience serves as the foundation for driving innovative solutions, fostering trust within the organization, and positioning me on the vanguard of technology. Moreover, I aspire to inspire my IT team to explore novel approaches and strategies.Key Highlights of My Professional Profile- Exceptional Problem-Solving and Organizational Skills- Proficiency in Identifying, Developing, and Testing Solutions to Enhance System Performance and Stability- Adept at Attending to Staff and Customer Issues Collaboratively or Independently for Swift Resolution- Commitment to Maintaining High-Quality Service Delivery and Robust Tracking- Strong Interpersonal and Listening Skills, Especially in High-Stakes, Real-Time Telephone Support Environments- Keen Analytical, Reliable, and Detail-Oriented Professional with Outstanding Communication and Interpersonal AbilitiesCORE TECHNICAL EXPERTISE:Platforms: Windows Vista/7/10; MacOS X, Apple iOS14+Software: Microsoft Office (Word, Excel, Outlook, PowerPoint) SQL, PLEX Cloud, Teams, Citrix, Apple products/IOS, Active Directory, Exchange Server, Jira, Confluence, Ticket System, Manage EngineLanguages: HTML, CSS, JavaScript, Node, React, MongoDB, Bootstrap, GIT
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