Marco Gelao
Customer Success @Elemica
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WORK HISTORY
Customer Success @Elemica
GB
As a Client Success Representative at Elemica, I work closely with enterprise global companies to enhance their supply chain automation and digitalization efforts. My role involves problem-solving and driving value for our clients by understanding their unique needs and implementing tailored solutions. By fostering trusted partnerships, I ensure that our clients achieve their goals, leading to successful renewals and long-term satisfaction. My commitment to excellence has consistently resulted in delivering measurable outcomes for the businesses we support.
EDUCATION
IPSIA Ferraris Pacinotti - Milan
Bachelor's degree, Diploma Electrical & Electrical Industries Technica
ABOUT MARCO GELAO
Thanks for taking the time to get to know me better through my LinkedIn profile!Client Success expert helping businesses streamline supply chain, ERP, and compliance processes through smart tech. Experienced across SAP (S/4HANA, ECC, Fiori), Oracle, Dynamics, and more. I’ve supported projects in logistics, archiving, and contract management across manufacturing, pharma, retail, and chemical industries. Known for adapting fast, driving adoption, and making complexity simple.More about me:I help organizations streamline complexity and unlock value through enterprise software, whether it’s optimizing supply chain operations, managing compliance, archiving data, or improving contractual visibility.My expertise is rooted in Client Success, ensuring that technology is not only implemented but adopted, supported, and aligned with real-world business goals. I work closely with enterprise clients to design scalable solutions, support change management, and deliver tangible impact across departments and geographies.Over the years, I’ve supported customers with- ERP-integrated logistics and shipping solutions (SAP S/4HANA, ECC, Fiori, Oracle, Microsoft Dynamics, Sage)- SAP data archiving, document retention, and regulatory compliance strategies- Contract management platforms to enhance legal, procurement, and sales workflows- Renewal and contract lifecycle management across SaaS and on-premise solutions, supporting consolidation initiatives, optimizing license utilization, and driving cost efficiency- Occasionally CX-related projects involving customer journey and engagement tools.I’ve worked across a broad range of industries, including manufacturing, retail, pharma, chemicals, and rubber adapting to different operational realities, compliance needs, and performance expectations. This cross-industry experience has made me highly versatile and quick to understand the unique priorities of each client and vertical.Whether I’m supporting IT teams, collaborating with operations, or aligning with C-level goals, I bring a structured, collaborative, and outcome-oriented approach. I’m passionate about turning complexity into clarity, and about building partnerships that last.If you’re navigating an enterprise transformation, particularly involving ERP, logistics, or data compliance, I’d be happy to connect.
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