Marco Ferrara
Riva Product Specialist @Ferretti Group
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WORK HISTORY
Riva Product Specialist @Ferretti Group
La Spezia, IT
Technical Support, Customer Care & Warranty Specialist / Aftersales department area EMEAMiddle-East, Africa and Greece
EDUCATION
Liceo scientifico sperimentale "A. Manzoni" - Caserta
High School Diploma
Università degli Studi di Napoli Federico II
Laurea triennale
Università degli Studi di Genova
Laurea Specialistica
ABOUT MARCO FERRARA
Skilled Post-Delivery & Warranty Specialist managing after-sales support across Greece, the Middle East, and North Africa. Highly customer oriented, I ensure prompt issue resolution and seamless client experiences while overseeing warranty operations and service provider management. I actively contribute to product improvement, identifying technical issues and collaborating with Engineering and PM teams to implement effective solutions. Proficient in SAP and CRM, I track work orders and financials while providing technical support to owners, captains, and crews. With a proactive, problem-solving approach, I drive both client satisfaction and continuous product enhancement in the luxury yachting sector.
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