Marco de Los Santos

Enterprise Consultant at Slalom | 10X Salesforce Certified | Hiring Our Heroes 22-2 Alumni | USMC Veteran

Role: Enterprise Consultant at Slalom
Location: San Diego, CA, US
LinkedIn followers: 500 followers

General Business & ManagementView LinkedIn profile

About Marco de Los Santos

I’m a Salesforce Consultant passionate about creating automation-based solutions that simplify complexity and deliver measurable impact. My focus is on bridging the gap between people, technology, and process—ensuring that every solution not only meets technical requirements but also empowers users and drives business outcomes. With experience leading projects in life sciences and beyond, I specialize in designing scalable workflows, implementing AI-driven efficiencies, and optimizing Omni-Channel service experiences. I believe authenticity is key to building trust and fostering collaboration, whether I’m mentoring future consultants, partnering with clients, or driving organizational change. My goal is to combine innovation with empathy—leveraging technology to solve real-world challenges while staying grounded in the human element that makes transformation successful.

Experience

Enterprise Consultant
Slalom
May 2024 — Present · San Diego, CA, US
Key Contributions & Impact:Designed automation-based solutions to streamline case handling and improve operational efficiency for a global life sciences client.Implemented omni-channel inbound case management in Service Cloud, enhancing customer experience and reducing case resolution time by 20%.Introduced Einstein AI work summaries, automating case review processes and cutting manual effort by 15%, improving accuracy and speed.Led live feature demonstrations for stakeholders, fostering transparency and accelerating feedback cycles, resulting in higher user adoption rates.Supported change management initiatives, including train-the-trainer sessions and creation of change impact documentation, ensuring smooth release transitions.Collaborated on DevOps improvements, documenting sandbox refresh steps and preparing for source-format deployments to strengthen environment consistency.

Education

University of San Diego
BBA, Marketing and Business Analytics
2018 — 2022

Contact information

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Current company

Slalom

Business Consulting and Services · 10K employees · Founded 2001 · Seattle, Washington, United States

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. We team with leaders who expect more. So we bring more. From strategy through delivery, our agile teams across 53 offices in 12 countries collaborate with you to bring powerful customer experiences, innovative ways of working, and new products, services, and businesses to life. Every day, we work at the forefront of industry, combining our deep roots in technology and data, to help you tackle challenges, improve operations, and drive sustainable growth. It’s why we are trusted by leaders across the majority of the Global 1000, many of the world’s most successful enterprise, mid-market, and emerging companies, and more than 500 high-impact public sector agencies, foundations, and universities. We lead with a balance of heart and practicality, curiosity and agility, local soul and global expertise. That means understanding your culture, goals, organization, and customers. That means being tireless problem solvers. And that means always standing by you as your trusted advisor, respectful challenger, and unwavering champion. Even our partnerships are built different. For more than 20 years, we've sought out and made strategic investments in the world’s emerging and leading technology platforms. Our 360-degree relationships with these innovators, built on mutual trust and respect, has cemented our position as a premier (and often first) partner of choice. We work together as one to offer tailored solutions that unlock the full potential of these technologies. At Slalom, we bring more day-one advantages, more connections and breakthroughs, more doing the right thing, more care for you and your team, and more return on your investment. So that together, we can dream bigger, move faster, and build better tomorrows for all.

slalom.com

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About Marco de Los Santos

Experience

Enterprise Consultant

Education

University of San Diego

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