Marco de Leonardis Ciccarelli
ServiceNow Certified Technical Architect (CTA) | Gen AI Innovator | ServiceNow Platform Expert
- Role
- Principal Platform Architect at ServiceNow
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About Marco de Leonardis Ciccarelli
Marco is a Principal Platform Architect of Customer Outcomes at ServiceNow. He has served…
Experience
Principal Platform Architect
Apr 2021 — Present · VA, US
As a ServiceNow Principal Platform Architect with over a decade of experience, I drive digital transformation and optimize IT service management for enterprise-level organizations. My role encompasses- Architecting and implementing complex, multi-disciplinary ServiceNow solutions to address critical business challenges- Providing strategic technical guidance to customers, ensuring optimal utilization of ServiceNow technologies to achieve business objectives- Leading hands-on delivery of ServiceNow capabilities, focusing on customer outcomes, roadmap development, and value realization- Collaborating with cross-functional teams to ensure successful deployment of ServiceNow modules, including Now Assist and Customer Industry Workflows- Conducting in-depth assessments and providing expert recommendations to resolve complex implementation issues and drive adoption- Contributing to thought leadership through white papers, knowledge base articles, and technical documentationWith expertise in ITSM, custom application development, and employee workflows, I excel in architecting scalable, reliable, and secure solutions. My focus areas include- Designing and implementing enterprise-wide ServiceNow solutions- Optimizing business processes through automation and integration- Enhancing customer and employee experiences through unified portal solutions- Improving infrastructure and data security- Driving innovation through AI and machine learning integrationI consistently stay at the forefront of industry trends in AI, machine learning, and cloud-native solutions to continuously evolve ServiceNow offerings. My work directly contributes to driving business growth, enhancing customer satisfaction, and achieving key organizational objectives such as improved efficiency, data security, and user experience.
Education
Penn State University
B.S
2008 — 2012
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