Marco Cantele
Corporate Assurance Service Management @Wind Tre
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WORK HISTORY
Corporate Assurance Service Management @Wind Tre
Sector: Telecommunications – Information TechnologyRole: Corporate Assurance Service ManagementMain activities and responsibilities- ensuring the E2E supervision of in-scope corporate services, in compliance with the defined quality, efficiency and timing levels, in agreement with the involved business units- manage, with help of the IT Operations organization units, the definition of the operability requirements during release and implementation of new services and improvement of existing ones, also through automation- collaborate with the involved company structures on definition and development of new IT services or to evolution of existing ones, with reference also to new tender- monitor escalations of major service-related incidents that are in charge of IT Operations teams, by interacting, if needed, with other company functions.
EDUCATION
Politecnico di Torino
Master's Degree in Electronic Engineering and Telecommunications
Liceo Classico XXVI Febbraio di Aosta
High School Diploma
ABOUT MARCO CANTELE
Technical specialist with over 30 years of experience in the Information Technology and Telecommunications markets. I specialize in definition, development and management of technical solutions for infrastructure environments, together with service management of corporate services according to the ITIL paradigm.I am experienced in managing relations and business opportunities with colleagues and providers; I am also involved in IT renewal projects, digital/RPA/Cloud transformations and ensuring the supervision of corporate services, in compliance with the defined quality, efficiency and timing levels. My goals are customer focus and result-orientation.
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