Marc M.
Manager, Major Incident Management
- Role
- Manager, Major Incident Management at Fidelity National Financial
- Location
- Irvine, CA, US
- LinkedIn followers
- 500 followers
About Marc M.
Possess over 35 years of demonstrated experience in the IT Industry, with emphasis on IT Operations. Very customer service oriented person and a strict disciplinarian for quality in the delivery of services. Solid background in Service Desk/ Desktop Administration and Application Support. Demonstrate strong IT leadership with the ability to effectively coordinate and direct staff to align with business strategy and planned initiatives. My in depth understanding of technology operations and strategic business disciplines has enabled me to excel as both an outstanding contributor and leader.Specialties: • ITIL Service Management• IT Service Desk Implementations• Project Management• Customer Satisfaction Assurance• Service Delivery and Business Process Improvements• Group Facilitation and Training• Technical and Process Documentation
Experience
Manager, Major Incident Management
Jul 2025 — Present
Skills
- Microsoft Exchange
- Help Desk Support
- Citrix
- Connectwise
- Active Directory
- Xp
- Windows Server
- Project Management
- Blackberry
- Altiris
- Iphone Support
- Critical Incident Response
- Android
- Bmc Remedy
- IT Operations
- Service Desk
- Windows 7
- Problem Management
- Vmware
- Troubleshooting
- Tcp/Ip
- Application Support
- IT Service Management
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