Marc Keijsers
Global Manager Business Analysis & Workforce Management @Cygnific
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WORK HISTORY
Global Manager Business Analysis & Workforce Management @Cygnific
Amsterdam, NL
Managing a global team of WFM champions servicing all our locations around the world. At Cygnific, we offer a boutique experience by focusing on personalised, high-touch service that reflects a brand’s essence. Cyfnific a subsidiary of KLM Royal Dutch Airlines and we have 1,800+ collegues in Amsterdam, Enschede, Manila, Curaçao, and London. We continuously improve, learn, and grow together with our diverse peoples and cultures. Together, we speak 11+ languages and have 36+ nationalities!
EDUCATION
Stedelijke Scholengemeenschap Nijmegen
VWO
Universiteit Maastricht
BA
SKILLS
ABOUT MARC KEIJSERS
I am an experienced professional with a proven track record in the Customer Experience (CX) industry. My expertise spans Change Management, Data & Trend Analysis, and Workforce Management. In my career, I have successfully led numerous projects that required a deep understanding of market trends and data-driven decision-making. My ability to analyze complex data sets and identify key trends has been instrumental in shaping strategic initiatives and achieving organizational goals. Additionally, my experience in Change Management has equipped me with the tools to navigate and implement organizational changes effectively. I am adept at managing transitions, fostering a positive work environment, and ensuring that teams are aligned with the company\'s vision and objectives. I thrive in ambitious environments and am always up for a challenge. My commitment to continuous improvement and my passion for delivering exceptional results make me a valuable asset to any organization.
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