Marc K.

About Marc K.

I am an information professional, expert at analyzing & improving workflows in support of research & educational initiatives. Classroom experience (as teacher, trainer & student) led to becoming a product/project manager focused on research strategies, library services, & patron/customer success. Portfolio: libraries, library systems, library presentation/discovery layer, institutional/digital repositories, SaaS, API\'s, as well as the EBSCO & Ex Libris products/platforms; product management, account management, professional services, project management, customer success, requirements analysis, technical writing, authentication, metadata, solutions architect, and technical software implementation. Experience with Agile methodologies (kanban, scrum) and Scaled Agile Framework (SAFe) teams. Years of management & supervisory experience, leadership, professional services, business analysis & data analysis.

Experience

1. Folio-focused at Ebsco

   EBSCO Information Services

   Jan 2014 — Present · Ipswich, MA, US

   Current: FOLIO, Locate and OpenRS Trainer, 2024 - PresentDeveloping & delivering training materials to support the selection, adoption & implementation of FOLIO, Locate, and OpenRS. This new role combines positioning open source library services, creating training materials, and developing functional use cases to demonstrate and to promote EBSCO\'s + the Open Library Foundations\'(OLF) SaaS services.Director of FOLIO Enablement, 20••••24The Director of FOLIO Enablement worked and collaborated with numerous internal teams at EBSCO—such as FOLIO Services, Product Management, Customer Engagement, Customer Satisfaction, Marketing & Sales Operations—to ensure integrations between FOLIO & EBSCO’s product suite met community & market needs and would evolve to meet future needs. Developed & delivered functional demos and created training materials to support the adoption & implementation of FOLIO.FOLIO Training Manager, 20••••19Developed & delivered internal training materials to support the roll-out of FOLIO, an open source library microservices platform. Prioritized customer relationship management, solutions architecture, and inside sales with implementation programming.FOLIO Services Product Manager, 20••••18Defined professional services to optimize library workflows in support of researcher\'s access to local & global resources. Focus included presentation layer, integrations, linking, resource sharing & fulfillment, user management and authentication. Product Manager, API, 20••••17Owned EDS API roadmap to define the future of EBSCO Discovery Service content being delivered to various endpoints. Defined product requirements to extend EBSCO\'s scholarly & peer-reviewed content via API, as well as adding authentication protocols & integrations with 3rd party systems. Contributed as Product Owner (as well as Product Manager) within SAFe development teams.

Education

• University of Illinois Urbana-Champaign

  MS

• University of Illinois Urbana-Champaign

  BA

Skills

• Wordpress
• Integrated Library Systems
• Electronic Resources
• Technical Documentation
• Digitization
• Oauth
• Sql
• Library Automation
• Public Services
• Dublin Core
• Databases
• Customer Relations
• Information Architecture
• Shibboleth
• Product Management
• Authentication
• Professional Services
• Content Management
• Technical Writing
• Contentdm
• Html
• Customer Relationship Management (Crm)
• Saas
• Libraries
• Integration
• Metadata Management
• Software as a Service (Saas)
• Digital Libraries
• Information Management
• Saml
• Problem Solving
• Metadata
• Library
• Library Management
• Software Documentation
• Information Retrieval
• Library Services
• Css
• E-Learning
• Writing