Marck Linnemann-Silverberg

Contractor IT Analyst @WM

Aurora, CO, US

Supporting over 90+ sites and estimated 500+ users with various computer and network needs• Configuration of PCs, UKG time clocks, rugged tablets for current and new users• Assisting users and executives with computer, network, mobile related issues as I can• Windows 11 updates for users and replacement computer deployment• Installation of software, setting up devices including printers, wireless headsets, keyboards, mice and various other devices• Updating Knowledge documents• Assist in new site equipment and planning at multiple locations with rebuilds or new builds• Assist in inventory management and tracking of computers via Asset Management• Support and maintenance of office meeting and conferencing equipment• Training users in applications and Operating systems that are less than familiar with assisting in any way I can• Support remote users with SCCM remote and Dameware and familiar with team view and other remote software• Above and beyond support for issues at sites I have visited to include network cable running, installation of Access Points and installation of printers and copiers. And any other network/computer related issues the sites is in need of.• Utilizing parts from older e-cycled machines to upgrade machines to make them more productive.

University of Phoenix

Associate's degree, Information technology