Marcio Faerman

About Marcio Faerman

Passionate Data Scientist and Information Technology expert, with 15+ years of solid…

Experience

1. Senior Data Scientist

   JPMorganChase

   Jan 2020 — Present

   Data Analytics applied to Consumer Banking Servicing in the context of the innovation-driven ML/AI Operations Garage, including Natural Language Conversational AI and Virtual Call Agent Coaching products. Data Analytics applied to Servicing in the context of Collections multi-channel products and agent routing products and solutions of the ML/AI Operations Garage. Development of performance testing strategy to improve segmentation of agents, accounts and calls to evaluate Garage products. Development of Controls for Data Analytics Agent Skill-Based Routing in compliance with Firmwide Intelligent Solutions Standard. Engagement of Data Analytics team in leveraging ML Explainability techniques at scale to identify business drivers to allow for opportunity prospection and business value management in Garage products.

Education

• Federal University of Rio de Janeiro

  Engineer’s Degree, Electrical and Electronics Engineering

• Federal University of Rio de Janeiro

  Master’s Degree, Computer Systems Networking and Telecommunications

• UC San Diego

  Doctor of Philosophy (Ph.D.), Computer Science

Skills

• Machine Learning
• Computer Science
• Programming
• R
• C++
• Parallel Processing
• High Performance Computing
• Business Strategy
• Linux
• Community Building
• Business Analytics
• Integration Testing
• Agile Methodologies
• Parallel Computing
• Data Management
• Statistical Data Analysis
• Unix
• Requirements Analysis
• Software Engineering
• Optimization
• Metadata
• Simulations
• Unit Testing
• Management
• Integration
• Software Development
• Data Science
• Refactoring
• Research
• Project Management
• Software Defined Networks
• Distributed Systems
• Statistics
• Predictive Modeling
• Stochastic Modeling
• Python
• User Experience
• Big Data
• Design Patterns
• Stochastic Simulation