Marcina M.

Customer Success Manager @AnyDesk Software

Stuttgart, DE

Managing a portfolio of English, Spanish, and German-speaking enterprise customers, including our largest customer- Improving CES (Customer Effort Score) – reducing negative reviews by over 50% through workflow improvements, strategic support changes, and providing actionable recommendations to management- Leading the implementation of SurveyMonkey: redesigning the customer journey, launching new surveys, and defining and optimising workflows- Proactively identifying areas for improvement (e.g. development of customer compensation rules and salesforce implementation) and independently managing projects to drive efficiency and consistency across processes- Conducting mentor sessions for Junior Customer Success Managers, fostering a supportive learning environment through interactive methods like role plays and quizzes

Universidad EAFIT

Mercadeo/ Marketing (Exchange semester)

UADE

Dirección de Negocios Globales (Exchange semester)

Copenhagen Business School

MSc in Economics and Business Administration

Copenhagen Business School

BSc in Business, Language and Culture, (Spanish)