Marcina M.
Customer Success Manager @AnyDesk Software
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WORK HISTORY
Customer Success Manager @AnyDesk Software
Stuttgart, DE
Managing a portfolio of English, Spanish, and German-speaking enterprise customers, including our largest customer- Improving CES (Customer Effort Score) – reducing negative reviews by over 50% through workflow improvements, strategic support changes, and providing actionable recommendations to management- Leading the implementation of SurveyMonkey: redesigning the customer journey, launching new surveys, and defining and optimising workflows- Proactively identifying areas for improvement (e.g. development of customer compensation rules and salesforce implementation) and independently managing projects to drive efficiency and consistency across processes- Conducting mentor sessions for Junior Customer Success Managers, fostering a supportive learning environment through interactive methods like role plays and quizzes
EDUCATION
Universidad EAFIT
Mercadeo/ Marketing (Exchange semester)
UADE
Dirección de Negocios Globales (Exchange semester)
Copenhagen Business School
MSc in Economics and Business Administration
Copenhagen Business School
BSc in Business, Language and Culture, (Spanish)
ABOUT MARCINA M.
Customer Success Manager at AnyDesk Software
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