Marcin Smigielski
Service Delivery Manager @Heathrow
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WORK HISTORY
Service Delivery Manager @Heathrow
EDUCATION
Nicolaus Copernicus University
BA Hons Languages and Journalism
ABOUT MARCIN SMIGIELSKI
I’m highly motivated and results driven professional with many years of experience in managing large and complex people-oriented environments. My expertise lies in leading and engaging internal and partner teams to achieve excellence in service delivery, with a focus on operational excellence. I enjoy working on large scale challenges, working collaboratively, and operating in a diverse stakeholder environment. I’m data-driven and have a relentless passion for performance and continuous improvements which has been instrumental in delivering consistently high passenger satisfaction scores and meeting QSM targets. Proven success in developing and leading high-performing teams, role model Line Manager. I am known for my collaborative working style, advanced stakeholder management skills, and the ability to influence positive change.
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