Marcie Long
Chief Experience Officer @Members First Credit Union
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WORK HISTORY
Chief Experience Officer @Members First Credit Union
Midland, MI, US
Shapes the connection between member and employee experiences to fulfill M1’s brand promise and employee value proposition. Leads branch operations, member experience, and people strategy to cultivate purpose, belonging, and joy – ensuring every interaction reflects M1’s values of being trustworthy, caring, and enthusiastic.
EDUCATION
Central Michigan University
Master of Science in Administration, Leadership
Northwood University - DeVos Graduate School
DBA Program
Central Michigan University
Bachelor of Science, Integrated Leadership Studies, Enterprise Leadership
ABOUT MARCIE LONG
Top 5 CliftonStrengths: strategic - learner - input - relator - ideationAs Chief Experience Officer at Members First Credit Union, Marcie Long leads the alignment of member and employee experiences, ensuring the credit union’s purpose, values, and brand promise are fulfilled through every interaction. She cultivates a culture where employees feel a deep sense of belonging and joy, creating meaningful experiences that translate into exceptional member service and organizational success.With more than 18 years of credit union experience, Marcie brings a fierce desire for progress and purpose. She previously served as Chief People & Strategy Officer, where she guided strategic planning, brand alignment, and culture transformation initiatives. Since joining Members First in 2009 as a member service representative, she has continuously advanced her leadership to drive both people and performance growth across the organization.A lifelong learner, Marcie is currently pursuing her Doctor of Business Administration (DBA) at Northwood University, focusing her research on organizational behavior and the emotional culture of joy at work. She also holds a Master of Science in Administration and a Bachelor of Science from Central Michigan University. Marcie is a Certified Credit Union Executive (CCUE) through CUNA and a Gallup-Certified Strengths Coach, with a passion for evidence-based leadership and human-centered strategy.Marcie proudly lives in her hometown of Coleman, Michigan, with her husband, Sean, and their two daughters, Layna and Laura. When she’s not leading transformation at Members First, she enjoys reading, running, and spending time with her family.
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