Marcia M Robinson
- Role
- Multinational Global Head of Knowledge Strategy at AIG
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Marcia M Robinson
Influential leader with experience developing, implementing, and managing global…
Experience
Multinational Global Head of Knowledge Strategy
Nov 2017 — Present
Improved knowledge management, enhanced thought leadership, and redesigned internal and external training by leading the execution of an operational transformation project. • Drove innovation by partnering with Technology group to engineer AIG’s Multinational next generation technology platforms and collaborated with Product and Functional teams to ensure alignment of business objectives. • Significantly increased employee engagement as well as operational efficiency by designing and deploying AIG’s Multinational new digital user experience. • Owned and championed data quality, master data management and governance across all of AIG’s Multinational global regulatory database which contained local content for over 215+ countries. • Successfully developed and implemented client-centric solutions by issuing regulatory alerts to help clients navigate complexities of doing business across multiple jurisdictions and geographies. • Enhanced employee knowledge and skills by developing and implementing AIG’s Multinational new training strategy and personalized, role-based learning curriculum courses. • Strengthened internal and external communication with clients and brokers by creating and executing AIG’s Multinational new communication and marketing strategy and external broker training.
Education
University of Rochester
Master of Business Administration (MBA)
State University of New York at Oswego
Bachelor's degree
Skills
- Service Delivery
- Web Content Management
- Information Management
- Sharepoint
- Business Intelligence
- Change Management
- Global Sourcing
- Offshoring
- Content Management
- Governance
- Document Management
- IT Governance
- IT Strategy
- Management Consulting
- Consulting
- Digital Strategy
- Digital Workplace
- Requirements Gathering
- Collaboration
- Leadership
- Intranet
- Strategy
- Strategic Planning
- Vendor Management
- Social Media
- Outsourcing
- Program Management
- Taxonomy
- Analytics
- Social Business
- Portals
- Knowledge Sharing
- Enterprise Software
- Call Centers
- Data Center
- Call Center
- Management
- Knowledge Management
- Professional Services
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