Marcia Jones

About Marcia Jones

VALUE PROPOSITION I am highly effective in client services and program management, with extensive experience delivering results in high-visibility, time-critical environments, driving continuous improvement. My success is driven by my ability to meet client needs and deliver against business goals in high-visibility, time-critical environments. SUMMARY Engaging Client Services / Program Manager possessing a winning blend of business expertise, skill in relationship management, and practical experience. Leverages a unique mix of strategic and analytical expertise, consistently exceeding performance goals by aligning talents and effort with organizational objectives and customer needs. LEADERSHIP HIGHLIGHTS Supported the needs of key government and commercial accounts accross multiple states representing $86M in annual revenue. Directed a team that consistently surpassed all targets for key performance metrics. Reached 190% of Delivery of Service goal, surpassed the Service Assurance target by 178%, and managed the team to secure sales leads that yielded over $172K in new revenue. Specialties: Client Service Management, Program Management, Team Leadership, Project Management, Proposal Development, Government Account Relationships, Telecommunications, and Data Networks

Experience

1. Senior Project Manager

   Psci

   May 2022 — Present · Dover, DE, US

   Serve as a key member of the State of Delaware Department of Technology and Information Broadband Initiative Team implementing the State’s broadband strategic plan to bring reliable high-speed broadband service to more than 11,600 homes and businesses lacking adequate connectivity. Responsible for planning, implementing and compliance of federal grant funding initiatives and opportunities.

Education

• Towson University

  Bachelor of Science (B.S.)

• The Johns Hopkins University - Carey Business School

  Master of Science (M.S.)