Marcia Williamson
Technical Customer Success Manager at Dell
- Role
- Service Account Manager at Dell Technologies
- Location
- Durham, NC, US
- LinkedIn followers
- 500 followers
About Marcia Williamson
Results-driven and highly visible Account Manager with expertise in building effective…
Experience
Service Account Manager
Apr 2017 — Present · US
Assigned to and responsible for a specific area, region, or division with site locations as specified in account service plan, builds relationships within account(s) to become a support services trusted advisor focused on the total customer experience and satisfaction. Individual leverages various Dell resources to ensure incident resolution, drives proactive activities promoting system health and customer satisfaction. Provides detailed customer reporting using a cross section of services tools and applications. Collaborates with Dell account teams to understand the business strategy and supports sales opportunities. The individual will be responsible for basic account management as either part of a larger SAM team or for a customer(s) with smaller install bases. Principal Duties & Responsibilities • Maintain oversight for a specific area, region, or division with site locations as specified in account service plan, generating $29M in revenue across customer portfolio• Build relationships within account(s) to become a support services trusted advisor focused on the total customer experience and satisfaction• Leverage various Dell resources to ensure incident resolution, drives proactive activities promoting system health and customer satisfaction• Provide detailed customer reporting using a cross section of services tools and applications• Collaborate with account teams to understand the business strategy and supports sales opportunities• Provide account management as part of a larger SAM team or for smaller customers
Education
The University of North Carolina at Chapel Hill
Bachelor's degree, Biology, General
1988 — 1992
University of North Carolina
Bachelor of Arts Degree with a; Bachelor of Arts, Biology - Completed Biology, Chemistry, and Physics; Completed
1988 — 1992
Skills
- Access
- Accurate Preparation and Analysis
- Leadership
- Networking
- Communication/Interpersonal Skills
- Payroll Processing
- Microsoft Office
- Peoplesoft Crm
- Data Management
- Integration
- Customer Satisfaction
- Management
- Regulatory Compliance & Procedures
- Customer Relations
- Customer Service
- Employee Training and Development
- Vantive
- Database Administration
- Cross-Functional Team Leadership
- Customer Relationship Management (Crm)
- Payroll
- Crm
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