Marcia Russi
New Patient and Treatment Coordinator @Buttercup Dental
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WORK HISTORY
New Patient and Treatment Coordinator @Buttercup Dental
Cedar Park, TX, US
Client-facing role with a focus on success in building strong relationships with patients.The first person the patient encounters is the new patient coordinator-responsible for overseeing and presenting treatment plans and discussing financial arrangements. Patient education and making sure they leave with an understanding of what the doctors recommend with their treatment and diagnosis-Acts as a liaison for hospital/medical staff in all areas related to clinical documentation improvement-Verifying insurance, answering phones, scheduling appointments, and collecting copays-Partner closely with operations and growth colleagues to report patient retention-Collaborated with multi-disciplinary staff to improve overall patient care and response times-Customer Conflict-Resolution: handle customer issues efficiently and with a high level of sensitivity, de-escalating as needed
EDUCATION
Austin Community College
Associate of Science - AS, pre-health
Texas Tech University
Bachelor's degree, Biology/Biological Sciences, General
University of Houston
Non degree, Post bacculerate
Mississippi College
Master of Science - MS, Biomedical Sciences, General
Round Rock high school
High school , distinguished
ABOUT MARCIA RUSSI
Healthcare operations professional with experience in patient coordination, treatment…
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