Marcia M Gipson
Vice President, Service Operations, the Americas @SITA
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WORK HISTORY
Vice President, Service Operations, the Americas @SITA
Direct a service and operations team of 300 that generates $13 million in annual professional service revenue for Service Management, reporting to the Senior Vice President, Global Services. Control a $35 million budget. Serve as an integral member of the division’s leadership team, leveraging extensive domain knowledge to impact strategy development and corporate decision making. Manage key customer relationships, regularly participating in high level sales presentations and negotiations. Continually assess technical infrastructure and organizational competencies to ensure operational readiness and facilitate change initiatives.
SKILLS
ABOUT MARCIA M GIPSON
Profit driven general manager with expertise in developing and overseeing the execution of business strategies that streamline operations, enhance efficiency and ultimately reduce the cost of doing business. Leverage broad business experience to facilitate change and connect cross-functional organizations around a common cause. A collaborative leader effective in building organizational structures that align employee competencies with organizational needs, maximize bench strength, optimize resource utilization and enhance customer relationships.
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