Marcia Heckman

WORK HISTORY

EDUCATION

ABOUT MARCIA HECKMAN

I am a dynamic senior level banking leader of risk operations business groups of up to 700 team members who maximizes losses for the customer and the company. My teams have identified and took action on loss avoidance 16 times the gross losses. My finance budget has been up to $40 million. I have regulatory subject matter expertise at responding to issues, questions and concerns. I have worked closely on Consumer Financial Protection Bureau (CFPB) topics and have deep experience with Fair Credit Reporting Act (FCRA). I am a skilled enterprise resource for fraud and operational consulting. I champion leadership development, coaching, team member engagement, and diversity and inclusion initiatives. My core competencies and management experience includes: Loss Mitigation Risk Management Fraud Detection Regulatory Compliance Workflow Re-design Process Optimization I am a fraud and operational risk manager who has minimized losses and met productivity goals in a strict regulatory environment. I have put in place governance and controls to ensure adherence to regulations through relationship management including the use of reporting and technical solutions. I do this by being open and honest about current situations and provide clear direction regarding our path forward. I have been successful because of my support of my teams. I am engaged in developing people and helping them achieve their goals. I lead with integrity. What sets me apart is the combination of fraud and risk operations and my experience with change management to adhere to a strict regulatory and compliance environment.