Marci Saunders
Customer Experience Coach @Airgas
Signup · Get unlimited contacts
WORK HISTORY
Customer Experience Coach @Airgas
Coaches and guides new and existing associates on customer experience techniques, communication skills and problem-solving strategies to improve overall customer experience •Designs and/or facilitates training courses, aligning new learning development and solutions to organization\'s strategic goals, mission, and vision •Develops procedures, processes, and guidelines for systems that are efficient and focused on quality of processes or end-state deliverable •Leads efforts to evaluate, select, design, and implement new business processes that are effective and efficient •Monitors call quality and provides individual constructive feedback to enhance performance and address areas in need of improvement
EDUCATION
Kennesaw State University - Michael J. Coles College of Business
Bachelor of Business Administration (BBA), Business Administration and Management, General
ABOUT MARCI SAUNDERS
Dedicated Accounts Receivable Manager, committed to developing high-performing teams and…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.