Marc Guy
Director, Training Simulators @ServiceNow
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WORK HISTORY
Director, Training Simulators @ServiceNow
SKILLS
ABOUT MARC GUY
Fao recruiters: please don\'t message me about ServiceNow contracts and jobs I work for ServiceNow | A place for people who thrive on responsibility & live for the next big challenge, a place where employees are drivers. If that ever changes I\'ll be sure to update my profile and be in touch :) ServiceNow is the enterprise IT cloud company. We transform IT by automating and managing IT service relationships across the global enterprise. As one of the fastest growing cloud-based software companies in the world, we are aggressively hiring in all areas of the business in nearly every state, province, and country around the globe. The opportunity is NOW; connect with me to learn more or check out have worked exclusively with the ServiceNow Platform since 2006, firstly as a customer implementing the tool within my organisation for over 18 months, then since joining in April 2008 as an implementation consultant within the Professional Services team. I have been involved in the implementation of several large enterprise customers since then across multiple processes.ITSM/ITIL:Starting as a Service Desk Analyst in I enjoyed learning and implementing ITIL processes and moved into the Service Desk Manager role and helped my civil service agency IT dept develop mature ITIL processes in all ITIL Disciplines, this also personally helped me to win the ITSMF Service Management Champion of the Year award in 2007 which I am extremely proud of.Specialties: ServiceNow, Service-Now.com, Service Desk, Customer Support, Customer Service, ITIL Implementation, ITSM Tool Implementation, Process management, PPM, Professional Services, Javascript
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