Marc Franks

About Marc Franks

Summary: My start as a hands-on consultant created the foundation for becoming the strategic leader I am today. I am focused on people and process levered digital transformation enabled by Generative Artificial Intelligence (AI), Robotic Process Automation (RPA), Enterprise Resource Planning (ERP), Workforce Management (WFM), Enterprise Asset Management (EAM), Warehouse Management and Distribution (WMS & DMS) and supporting technologies (cloud | hybrid | on-premise). I specialize in tailored, strategic plans for optimal business operations, maximizing workforce efficiency and turnaround of distressed digital transformation programs.Background: Strategic focus on assisting clients leverage technology to reduce costs as well as operational inefficiencies and maximize profitability. Experience in strategic assessments, proposals, and business process improvement. Directed multiple program/project teams in a double-digit number of concurrent agile | waterfall full cycle business transformation efforts, software implementations, upgrade and migration efforts.Specialties: Leveraging of the Software as a Service (SaaS)/Managed Services model; Organization Change Management; Business Continuity Planning; Practice Creation; Assessments; Turnarounds; Business Strategy; Environment | Social | Governance (ESG); Outsourcing; Business Development - Proposal to Close; Program Management; Project Team Management; Offshore Engagement; Enterprise Resource Planning; Workforce Management; Business Process Improvement; Business Intelligence; Decision Support Succession Planning; Team Leadership; Mentoring.International Work Availability: Authorized to work in EU/EEA, Switzerland, United Kingdom, Canada and the United States.Primary SaaS Vendors: Oracle including PeopleSoft, Workday, Infor CloudSuite and Lawson, SAP, UKG including WFM Pro and WFC, symplyr API, ServiceNow, Smartsheets, Atlassian Jira, Hyland OnBase, Sage, Salesforce and of course the Google and Microsoft lines of productivity tools.Primary PaaS Vendors: Oracle, Amazon Web Services (AWS), Microsoft Azure, Sierra Cedar, Atos, and Verizon.Business Intelligence: Tableau and Microsoft Power BI

Experience

1. Director

   Children\'s National Hospital

   Dec 2024 — Present · Washington, DC, US

Education

• IE Business School

  Master of Business Administration - MBA, International Business

• Brown University

  Master of Business Administration - MBA, Business Administration and Management, General

• University of Connecticut School of Business

  Bachelor of Science, Finance

• University of Connecticut

  Bachelor of Arts, Industrial & Organizational Psychology

Skills

• Consulting
• IT Service Management
• Change Management
• Program Management
• Business Intelligence
• Pre-Sales
• Team Building
• Management
• Outsourcing
• Analysis
• Requirements Analysis
• Cloud Computing
• Project Management
• Business Analysis
• Process Improvement
• Strategy
• Vendor Management
• Pmo
• Pmp
• Leadership
• Business Development
• New Business Development
• Management Consulting
• Business Process Improvement
• Cross-Functional Team Leadership
• Software Implementation
• Information Technology
• IT Management
• Team Leadership
• Erp
• Software Documentation
• Sdlc
• Solution Architecture
• Disaster Recovery
• Integration
• Saas
• Project Portfolio Management
• Business Process
• Strategic Partnerships
• Workforce Management