Marcel Müller
Engineering as a Service Bpaas Lead Senior Manager @Deloitte
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WORK HISTORY
Engineering as a Service Bpaas Lead Senior Manager @Deloitte
Berlin, DE
EDUCATION
Industrie und Handelskammer zu Bielefeld
Industriekaufmann
Rudolf-Rempel Berufskolleg
Bachelor, Marketing & Sales
Industrie und Handelskammer zu Paderborn
Ausbilder (Certified Trainer)
Oberstufenkolleg an der Universität Bielefeld
Abitur & Grundstudium, Sports & German
SKILLS
ABOUT MARCEL MÜLLER
People Development / Mentorship BPO / BPM (Digital) Transformation Operations Excellence Client Focus Thought Leadership I have more than 22 years experience in the BPO / BPM area, managing medium to large teams in F&A, Service Desk & Customer Service Operations.During this time, I have had the opportunity to work in global environments in Europe, Singapore (1 Year) and Philippines (5 Years) which made me understand and appreciate different cultures.Apart from my work in Operations, I was also managing medium to large deals pursuits ($30M+ TCV), complete deal cycles right from building solution strategy, translating it into an effective response, transformation approach powered by digital, responsible for taking the solution to the client, leading design assessment workshops, commercial negotiations and contracting. I supported deals as an enterprise architect with strong focus on F&A and S2P domains across all major industry verticals.I am driven by curiosity, relentless pursuit of goals and passion for people.
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