Marcelo Quintino da Silva
Senior Business System Analyst @Maples Group
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WORK HISTORY
Senior Business System Analyst @Maples Group
Montreal, QC, CA
Process re-engineering - facilitating process mapping sessions and promoting future state within the organization- Business systems design / functional architecture - proposing innovative solutions that leverage the utilisation of information technology to strategically address high-level business issues- System configuration / functional testing - leveraging his/her understanding of our business to define how to configure functionality and utilise the administration features and finding innovative solutions/workarounds to system limitations- Business systems / end-user support - being the direct point of contact of 4+ clients (internal or external) and prevents or manages client escalations with creative solutions/workarounds- Software / system release management - responsible for end results of new releases in their area of expertise/proficiency (requirements prioritisation, overall quality assurance)- Vendor assessment / business systems procurement - leading client interviews to gather and shape.
EDUCATION
USP - Universidade de São Paulo
Master Degree, Computational Physics
USP - Universidade de São Paulo
Graduation, Physics - Computational Emphasis
SKILLS
ABOUT MARCELO QUINTINO DA SILVA
Business System Analyst.
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