Marcelo Penna

About Marcelo Penna

Senior executive with over 30 years of experience in Operations, Supply Chain, and Global…

Experience

1. Regional Cargo Operations Manager, Florida and South America

   Air Canada

   Feb 2022 — Present · Miami, FL, US

   DIRECTED TEAM OF 50+ ACROSS 8 COUNTRIES | LED LATIN AMERICAN CARGO EXPANSION & HUB DEVELOPMENTLaunched cargo operations across 8 Latin American countries (MEX, EC, PE, CO, CR, DR, PR, and the U.S.) by leading regional expansion efforts, resulting in greater network reach and revenue growth across the Americas. Advanced sustainability goals in the region by supporting the “Leave Less” program focused on SAF and carbon offsets, contributing to Air Canada’s environmental commitments and ESG compliance. Drove fleet capacity expansion from 2 to 8 Boeing 767-F aircraft (300% growth) while sustaining 15%+ market share by executing strategic operational expansion and establishing MIA as Americas hub, thus enhancing service capacity. Achieved 100% of budget targets for 2+ years on $4.8M P&L by optimizing pricing strategy and implementing yield management controls, leading to a 7% margin improvement and market share expansion. Maintained 98%+ on-time performance across 9 markets by coordinating multilingual, cross-border teams and ensuring strict compliance, resulting in enhanced service reliability and customer trust. Retained 100% of top 20 customer accounts and reached 94%+ satisfaction scores by implementing targeted service improvements and relationship management, leading to a 30% drop in customer complaints and increased loyalty. Achieved 95%+ employee satisfaction and zero incidents across 50+ staff by instilling a strong performance and safety culture, supporting talent retention and operational continuity. Attained reduction of ULD losses by 18%(~$75K in savings) by collaborating with Unilode to install digital tracking systems across LATAM hubs, resulting in enhanced asset visibility and reduced operational cost. Boosted high-yield cargo utilization by optimizing the freighter-to-belly model for perishables, digitizing with e-AWBs, and forging interline partnerships, resulting in maximized capacity usage and increased profitability.

Education

• UAC School of Global Management

  B.A. Bachelor of Arts in Management

• Miami Dade College

  Spanish ,reading , writing and culture

• Miami Dade County Public Schools

  English for Speakers of Other Languages (ESOL )

• Miami Dade College

  State of Florida GED

• Miami Dade College

  Certification

• San Ignacio Business School Miami

  Master of Business Administration | MBA