Marcelo Cabane
EVP & Chief Customer Officer | Global Customer Success, Subscriptions & Support, Services
- Role
- EVP & Chief Customer Officer at HCLSoftware
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Marcelo Cabane
40 years of experience in the software industry, from programming to leading global business organizations. Delivering high-performance sales results and creating value for customers, shareholders, colleagues, and partners. I have a proven track record of building and running successful software businesses, from vision to execution, with a lean and data-driven approach. Responsible for HCL Software\'s clients\' experience and subscription renewals globally. From onboarding to expansion, attrition prevention, and recovery, we help our customers thrive by leveraging our advanced software technologies.I work with a multicultural and talented team of professionals and a loyal network of business partners, delighting more than clients across 140 countries. My mission is to unleash the potential of our legendary and new products, deliver on promises, and realize value for our clients. I am also a passionate certified private pilot, decent skier, and tennis player.Ah, most importantly, I don\'t write with AI.
Experience
EVP & Chief Customer Officer
Apr 2023 — Present · Miami, FL, US
Responsible globally for our HCL Software’s clients’ experience, product first-level support, subscription renewals business, and pricing policies.From onboarding to expansion, attrition prevention, and recovery, we strive to provide our customers with the best experience possible and help them obtain the maximum value from their investments and trust in our technologies.For our top loyal clientele, we assign personalized assistance to expert product Customer Experience Executives and Architects with the highest skills available.Also, our Customer Success Managers and Digital Channels assist clients and business partners through the entire contract lifecycle.We are also responsible for all HCL Software contract renewals and pricing.Contact us! Get the best from us!
Education
Universidad Nacional de la Patagonia San Juan Bosco
IT, Information Sciences
1985 — 1994
Universidad Kennedy
Credit towards degree, Information Sciences
1990 — 1993
Liceo Militar General Roca
Bachelor's degree, Army
1979 — 1983
Skills
- Consultative Selling
- Retail
- Solution Selling
- Executive Management
- E-Commerce
- Smarter Cities
- Smarter
- New Business Development
- Business Analytics
- Information Management
- Airlines
- Consumer Products
- Unica
- Tealeaf
- Coremetrics Analytics
- Sterling Commerce
- Ibm Websphere Commerce
- Global Management
- Multilingual
- Multicultural
- Sales Management
- Demand Planning
- Digital Marketing
- Start-Ups
- Unica Campaign
- City
- Selling
- Enterprise Software
- Enterprise Content Management
- Crm
- Go-to-Market Strategy
- Business Intelligence
- Strategy
- Outsourcing
- Master Data Management
- Erp
- Analytics
- Pre-Sales
- Saas
- Thought Leadership
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